Refund policy

 

Easy 30-Day Returns

To be eligible for a refund, you must return the product within 30 days of delivery.

Return Conditions

1. Items must be in the same condition as received, unused, and with their original packaging.
   
2. Please include a receipt or proof of purchase, including your order number, to help us process your return smoothly.

Please Note:

• We won't be able to accept returns for items not in their original condition, or those damaged/missing parts not due to our error.
• Returns after 30 days of delivery won't be accepted.
• There is a 20% restocking fee taken from your refund amount.

Processing Refunds

Upon receiving your return, our team will inspect it and notify you within a reasonable period whether you are eligible for a refund. If approved, we will refund you the purchase price minus a 20% restocking fee, and you should see the amount credited to your original payment method within a few days.

Didn't Get Your Refund?

1. Double-check your bank or card statement.
2. Contact your card issuer; sometimes it takes a while for refunds to reflect.
3. Still having issues? Drop us an email at hello@oldmillbuildingproducts.com.

Sale Items

Only full-priced items are refundable. Unfortunately, special order and discounted items are non-refundable.

Old Mill 12-Brick Sample Box

This sample box is a preview of our product and is not eligible for returns. It is non-refundable. 

Exchanges

Received a damaged or faulty item? We're here to help! Email us at hello@oldmillbp.com, and we'll guide you through getting any replacements you need.

1. We’ll need your order number
2. We will need pictures of the damaged/faulty thin brick inside the product box etc.
3. Made within 30 days of delivery.

Shipping Your Return

• Address: 42 E 1100 S, Ste 6, American Fork, UT 84003, United States
• You are responsible for all shipping arrangements and fees back to Old Mill Building Products.
• We recommend using a trackable shipping method or purchase insurance. We can't guarantee receipt of non-tracked items.

Thank you for trusting Old Mill Building Products! We're here to ensure your satisfaction.